Ticketmaster is again drawing the ire of concertgoers after fans of popular 1980s British band The Cure complained on social media about having to pay processing fees that exceeded the face value of tickets.
The Cure’s ticket prices for their upcoming North American tour are as low as $20 after pledging to make the shows affordable for fans. The group also wrote in their place which worked with its ticketing partners to thwart scalpers and prevent inflated ticket prices.
Despite those efforts, some tickets were costing more than double their base price Wednesday after fans factored in the costs of Ticketmaster’s facility charges, service charges and order processing fees.
Cure frontman Robert Smith tweeted that he was “disgusted” by the Ticketmaster fee “debacle” and had no control over the site’s charges. “I’ve been wondering how [the fees] They are justified,” he wrote. “If I get something coherent by way of response, I’ll let everyone know.”
TicketMaster did not immediately respond to a request for comment.
however smith tweeted On Thursday night Ticketmaster “agreed with us that many of the fees charged were unduly high” and said the company was offering refunds to “verified fan accounts” of either $5 or $10, depending on the type of ticket. ticket purchased.
Smith said that all remaining tickets that go on sale after Friday “will incur lower fees.”
Ticketmaster has long received criticism for its sales practices. In December, the service faced widespread backlash, as well as a lawsuit, when he canceled a public sale of Taylor Swift tour tickets after high demand caused his website to crash. And in February, concertgoers lamented technical difficulties using Ticketmaster and long lines after trying to snag Beyoncé tour tickets.
The avalanche of complaints about the fast ticket debacle it also drew scrutiny from lawmakers. The Senate Judiciary Committee’s antitrust panel held a hearing earlier this year on whether Live Nation Entertainment, the company that owns Ticketmaster, and several other ticket service providers violated laws to preserve competition and must be broken.
The Justice Department is also investigating whether Live Nation has he abused his power about the multi-billion dollar concert industry.
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